Online Repair Tracking is on the Way
We're building a real-time tracking experience so you can see exactly where your repair stands — from intake through pickup. While we finish polishing it, our team is keeping every customer in the loop the way we always have: direct text and email updates from a real person.
How We Keep You Updated Today
Direct Text Updates
When your vehicle is checked in, when parts arrive, when work begins, and when it's ready — you'll get a text from our team. No bots, no auto-replies, no wondering.
Email Confirmations
Initial appointment, intake summary, and pickup notice all land in your inbox so you always have a written record.
Talk to a Real Person
Have a question between updates? Call us at 469-966-7937 and you'll reach our team — not a phone tree.
What the Tracking Portal Will Include
- •Live status of your repair (intake, in-progress, ready for pickup)
- •Photos of the work in progress
- •Direct messaging with your assigned technician
- •Insurance claim and Direction-to-Pay paperwork in one place
- •Pickup scheduling and rental vehicle coordination
We're launching the partner portal first (for our Community Rewards partners) and the customer tracking experience will follow shortly.