The Complete Process at Texas Dent Company: From First Contact to Final Pickup

First Contact with Texas Dent Company

When you first contact Texas Dent Company, whether through our website, a phone call, or a team member who knocks on your door after a storm, our goal is to understand your situation and provide clear guidance.

We will:

• Verify if you have comprehensive insurance coverage
• Explain how the claims process works
• Answer any questions about PDR and conventional repair
• Schedule a professional inspection at your convenience

The Professional Inspection (30-45 Minutes)

During your inspection, our trained specialists use professional lighting and tools to:

This inspection is thorough and educational. We want you to understand exactly what happened to your vehicle and what repair options are available.

Filing Your Claim

You file the claim. We guide you through what to expect.

We recommend filing your claim through your insurance company's mobile app for the fastest processing. Our team can help you understand:

• What information to provide
• What to expect during the adjuster's inspection
• How initial estimates work
• Why supplements may be necessary

Documentation and Estimate Submission

After your inspection, we:

• Prepare complete, accurate documentation
• Submit estimates to your insurance carrier
• Communicate with adjusters as needed
• Submit supplements for additional damage discovered during repair

Our estimating expertise helps ensure nothing is missed and your vehicle is repaired properly.

Drop Off and Rental Coordination

When it is time for repair:

• Schedule your drop-off at a convenient time
• Rental coordination - We verify your coverage and help arrange a rental vehicle
• 18+ vehicle fleet - If you need a rental from us, we have sedans, trucks, and SUVs available

The Repair Process

During repairs:

• Our experienced technicians work methodically through each panel
• PDR-first philosophy preserves your factory finish when possible
• Multi-step quality control at each phase of repair
• Communication updates keep you informed

We do not rush. Proper PDR requires time and precision.

Final Quality Check and Delivery

Before you pick up your vehicle:

• Final QC inspection verifies all work meets our standards
• Complimentary detail - interior and exterior cleaning
• Walk-around review - we show you the completed work
• Warranty documentation provided

Payment and Pickup

• Payment confirmed before vehicle release
• We accept check, cashier's check, cash, and approved electronic payments
• Your deductible is your responsibility (we do not offer cash incentives)
• You drive away in your restored vehicle!

Ready to get started? Schedule your free inspection or call us at 469-966-7937.